The China Association for Quality Inspection, affiliated to the State Administration for Market Regulation, has been carrying out quality integrity-themed (special) publicity activities such as "3.15" and "Quality Month" for 23 years since its establishment, and has carried out "National Quality Inspection Stable and Qualified Products" Conduct survey summaries and display announcements.

In this year’s theme event, Yipet Technology and its nine brands: Braden Farm, Animal Town, Shicifang, Sid Club, Yongying Snow Mountain, Youta, Yuanqi Story, Original Food Instinct actively responded to the call and strengthened the construction of product quality and safety traceability system. It successfully passed the inspection of the China Association for Quality Inspection and won the 2023 "National Quality Inspection Stable Qualified Product", "National Consumer Quality and Reputation Guarantee Product", and "National Pet Industry Quality Leading Brand" and other qualifications and honors.

From the beginning pet vertical portal forum, to the current pet brand omni-channel operation management and compound supply chain management empowering group. For more than 10 years, Yichong Technology has always been pursuing and adhering to quality, from product quality, logistics guarantee, after-sales Serve multiple dimensions and safeguard consumer rights. In Yichong, every day is integrity 315, and every moment is quality 365.

Taking product quality as the starting point, giving consumers safety and quality choices

For enterprises, the impact of product defects may be a few thousandths or a few thousandths , but the impact on individual consumers is 100%. This is particularly evident when it comes to the dietary safety of pets who are more like family members.

Yichong Technology, which is well versed in its business, strictly controls every link from selection and quality inspection to warehousing and transportation, and has precipitated a set of systematic and scientific safe pet care service standards, striving to serve thousands of pet owners. Provide families with healthy, safe and good quality food.

In the standard Above - Take pet food quality testing as an example. Routine testing follows the Ministry of Agriculture’s Announcement No. 20 and tests 9 indicators that are harmful to pet health. Yichong Technology will upgrade quality control in 2021, expand the testing scope, upgrade testing indicators, and test a total of 24 nutrition + safety indicators. Once substandard products are found, they will be removed from the shelves immediately to fully ensure the quality of the goods.

Set an industry benchmark - Pet food is affected by factors such as storage temperature and humidity, handling conditions, and storage time. There is a possibility of deterioration, damage, etc. that threatens food safety at any stage of transportation and storage. In this regard, Yichong has built six high-standard warehousing systems based on the characteristics of pet food. It uses technical means, management mechanisms, and a combination of artificial + intelligent systems to build a complete pet food storage guarantee system to fully guarantee the goods. Security off.

Practice the "user first" service commitment and reshape the consumer experience

Since its establishment in 2008, Yichong Technology has attached great importance to the protection of consumer rights and interests, providing 7* 12-hour customer service online service is only to bring customers a good consumer experience.

Extend the service chain - the customer service of Epet Mall, a consumer selection platform owned by Yichong Technology, is a high-level team recognized in the industry. All employees hold pet-raising qualification certificates, ensuring that all customer service contacts who come into contact with consumers are pet breeders. With 8 major pet-raising tools, they provide users with full-life-cycle pet-raising and companionship services during the pet-raising process. It ranges from recording pet growth data and popularizing pet-raising knowledge to online consultation and pet medical insurance, maintaining long-term tracking services, and customizing the most appropriate growth plan for pets.

Far beyond user expectations - the 2014 new Consumer Rights Protection Law stipulates that consumers have the right to return goods within 7 days without any reason. Even before the new consumer law was implemented, Yichong Technology had already put forward higher requirements and promised consumers "30 days of no-reason returns and exchanges."

The courage to make such a promise stems from Yichong’s confidence in product quality, and also from Yichong’s practice of the “user first” principle. We will spare no effort to overcome any user’s pain points. direction.

As a national high-tech enterprise and the most influential vertical e-commerce enterprise, Yichong Technology’s persistence in integrity and quality over the years has been unanimously recognized by the market and customers, and has been rated as "National Quality Credit" for many times. Credit evaluations include "Excellent Enterprise", "National Product and Service Quality Integrity Demonstration Enterprise", "National Quality Leading Enterprise in the Retail E-commerce Industry", "AAA Credit Enterprise", etc.

On March 14 this year, Yichong Technology also won the honorary title of "Advanced Unit for Consumer Rights Protection in 2022" issued by the Consumer Rights Protection Committee of Chongqing Liangjiang New District.

Yi Chong Technology For Pet Technology, 315 is not a slogan, but a solid responsibility and an invisible spur. Whether it is 315 or 365 days a year, Yichong Technology always adheres to the value of "users first, actively cooperates with integrity", strictly implements the quality of every product, serves every consumer attentively, and continuously expands its reach. User channels, reshape customer service experience, and build a healthy industry consumption ecology. (Yichong Technology)